Debit cards are convenient, fast and easy. Best of all, Mountain Valley Community Bank's debit cards are FREE with any consumer checking account (subject to credit approval). With our Mastercard Debit Card, there's no need to write checks or carry around cash. Since it's connected to your Mountain Valley Community Bank checking account, the funds simply deduct from your balance when you make a purchase.
Activate Your New Debit Card
You should have received your debit card and temporary PIN separately in the mail. To activate your card or change your PIN, visit one of our ATMs or contact your Mountain Valley Community banker during normal business hours. You can change your PIN anytime with this reference code by calling or visiting any Mountain Valley Community Bank ATM.
Declined Debit Card Transactions
Due to an increase in suspicious activity regarding unusual debit card transactions, Mountain Valley Community Bank is taking extra precautions to protect you. If your debit card is declined, there may be a temporary hold on your card due to suspicious activity. Please contact your Mountain Valley Community banker during normal business hours or call 1-800-890-5097 24 hours a day, 7 days a week.
When using your Debit Card for purchases, simply choose “Credit” instead of “Debit” to receive ScoreCard® Rewards points toward merchandise and travel! Sign up for Scorecard Rewards here.
How to Protect Yourself from Fraud
Mountain Valley Community Bank works with our debit card provider to minimize our customers’ fraud exposure. Our provider has a Fraud Management Team which monitors our customers’ accounts to assess any suspicious activity. From time to time you may receive a call regarding your account activity. This is a protective measure in order to verify transactions on your account. The Fraud Management Team will never ask you for your account number, debit card number or PIN. If you are contacted by the Fraud Management Team and still have questions about your account, please contact your Mountain Valley Community Banker for assistance.
Mountain Valley Community advises all customers to be aware of suspicious emails which could be a potential phishing scam. Typically the scammer posing as a financial institution or representative claims there is are fraudulent transactions on your account and requests you to call a phone number or visit a website. Do not click on any associated links from the email or respond with any sensitive information. Should you receive any emails of this nature, contact your Mountain Valley Community Bank branch immediately.